Refund Policy
Refund Policy
Last updated: 03.02.2026
At Ovirella, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 30 days of receiving your order.
- To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase is required
Please note that due to hygiene and safety reasons, opened or used personal care products may not be eligible for return, unless the item arrived damaged or defective.
Refunds
Once your return request is reviewed and approved:
- We will notify you via email
- A refund will be issued to your original payment method
- Refunds are typically processed within 5–10 business days, depending on your bank or card provider
Shipping costs are non-refundable unless the item was damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Send an email to:
ovirellacm@outlook.com
Include:
- your order number
- a brief description of the issue
- clear photos of the item and packaging
We will review the issue and arrange a replacement or refund if applicable.
Results Disclaimer
Individual results may vary depending on skin type, consistency of use, and other personal factors.
Our products are designed to support skin care routines, not to guarantee specific results.
Exchanges
At this time, we do not offer direct exchanges. If you wish to order a different item, please place a new order after your return is processed.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: ovirellacm@outlook.com
Website: https://ovirella.com